Privacy & Cookie Policy



We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data.


We will also explain what rights you have with regards to your personal data and how you can exercise those rights.


We collect personal data from you for one or more of the following purposes:

  • To provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;
  • To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;
  • To fulfill a contract that we have entered into with you or with the entity that you represent;
  • To ensure the security and safe operation of our website and underlying business infrastructure, and
  • To manage any communication between you and us.

The table below provides more detail about the data that we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.


Technical information


In addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:

  • Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
  • Your login information, browser type and version, time zone setting, browser plug-in types and versions;
  • Operating system and platform;
  • Information about your visit, including the Uniform Resource Locators (URL) clickstream to, though, and from our site.

Our cookies policy, which can be viewed from our web site, describes in detail how we use cookies.


We identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.


Lawful basis for the processing of personal data


The table below describes the various forms of personal data we collect and the lawful basis for processing this data. Our business architecture, accounting and systems infrastructure and compliance organization means that all personal data is processed on common, Group-wide platforms. We have processes in place to make sure that only those people in our organization who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below.


When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:


The purpose test – is there a legitimate interest behind the processing?


Necessity test – is the processing necessary for that purpose?


Balancing test – is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?


Purpose of collection

Information category

Data collected

Purpose for collection

Lawful basis for processing

Data shared with?

Retention period

1. To provide you with information

Subject matter information

Name, company name, geographic location, email address, business sector.

To provide appropriate online or email information about products and services that you have requested

Contractual fulfillment

Internally only

Maximum 10 years from the data the information is collected.

To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest.

Legitimate interest

Internally only

Telephone number

Follow-up to ensure requested information meets needs and identify further requirements

Legitimate interest

Internally only

Personal contact information as provided through forms filled at any branch or through the website

Follow-up to ensure requested information meets needs and identify further requirements


Internally only*

2. Transactional information

Transaction details

Name, physical address, email address, telephone number, bank account details, other medium of content delivery

To process purchase transactions for products and services with customers, and to ensure any transaction issues can be dealt with.

Contractual performance

Internally only

Maximum 10 years from the date of the performance of the contract.

For accounting and taxation purposes

Statutory obligation

Internally and professional advisers

Documentation should any contractual legal claim arise

Legitimate Interest

Internally and professional advisers

Payment card data

Primary account number (PAN), cardholder name, service code, expiration date

To fulfill purchase requests using payment cards

Contractual performance

Payment card companies, all in line with PCI DSS

Maximum 10 years from the date of the performance of the transaction

3. Security

Security information

Technical information, as described above, plus any other information that may be required for this purpose

To protect our website and infrastructure from cyber attach or other threats and to report and deal with any illegal acts.

Legitimate interest

Internally, forensic and other organizations with whom we might contract for this purpose.

Relevant statutes of limitation

4. Communications

Contact information

Names, contact details, identification details

To communicate with you about any issue that you raise with us or which follows from an interaction between us.

Legitimate interest

Internally and, as necessary, with professional advisers.

Relevant statutes of limitation.




Cookie policy

What are cookies?


A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, like remembering your preferences, recording what you have chosen as options, and counting the number of people looking at a website.


Why do we use them?


We use cookies for a number of reasons, such as:

  • To help us improve your experience when using our website
  • To remember your preferences so there is no need for you to select the same customized options on each visit
  • To analyze how well our website is performing
  • To learn more about the way you interact with our website

The key reason for using cookies, however, is to make our website more convenient, efficient and user-friendly for you.


Types of cookies we use


Type of cookies

What do they do?

Do these cookies collect my personal data / identify me?


These cookies are essential to make AM Bank website work correctly; they enable you to use our applications and features.

These cookies do not identify you as an individual. If you do not accept these cookies, it may affect the performance of our website, or parts of it.


These cookies help us understand how visitors interact with our website by providing information about the areas visited, the time spent, and any issues encountered, such as error messages. This helps us improve the performance of our website.

These cookies do not identify you as an individual. All data are collected and aggregated anonymously.


These cookies allow our website to remember the choices you make (such as your username, language, etc.) to provide a more personalized online experience. They can also enable visitors to watch videos and engage with social tools.

The information these cookies collect may include personally identifiable information that you have disclosed, such as your username or user ID.


Social media and third-party cookies


To enrich our website content, we may sometimes embed videos from other social media websites such as YouTube, Facebook, and other providers. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. AM Bank has no control or liability over these cookies set, please check the relevant third party's cookie policy for more information.


We also offer a widget where content or information can be shared easily on sites like Facebook, Yammer, Twitter, LinkedIn, Google+, and others. These sites may set a cookie when you are logged into their service. AM Bank has no control or liability over these cookies, please check the relevant third party's cookie policy for more information.


How can I control my cookies?


You can use your web browser to:

  • Delete all cookies
  • Block all cookies
  • Allow all cookies
  • Block third-party cookies
  • Clear all cookies when you close the browser
  • Open a 'private browsing' / 'incognito' session, which enables you to browse the internet without storing local data

Changing your cookie settings, including deleting and disabling them, may mean that the functionality of our website and your ability to use some of the features will be affected. You will still be able to use our website but you may not be able to access all of AM Bank content and some of the functions may not operate correctly.


You can also visit for details on how to delete or reject cookies and for further information on cookies. To learn about the use of cookies on mobile phones and other devices' browsers, and for details on how to reject or delete such cookies, please refer to your device user manual.


Cookies Information

AM Bank uses small data files called cookies to offer you a better browsing experience. By using our site, you accept our cookie policy.
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