Customer Security Tips

General Security Tips
  • Do not store your Internet/ Mobile Banking username and password on your mobile handsets.
  • Back up important data regularly.
  • Minimize the amount of data stored and avoid storing sensitive data.
  • Ensure all data have been completely erased before disposal or re-use of the mobile device.   
  • Update your device's mobile operating system.
Protecting your Debit/Credit Card
  • Check that you are still in possession of your card on a regular basis and immediately inform AM Bank Customer Care on 1210 if it is lost or stolen.
  • Do not allow anyone else use your card.
  • Keep your card in a safe place; don't allow it to be bent or scratched and keep it away from magnetic objects and electronic devices eg. purse clasps, work security passes, mobiles etc.
  • Always destroy cards when they expire by cutting them in half through the magnetic strip.
  • Carefully discard receipts from card transactions and ATMs once you have checked these against your account statement. This will help prevent others acquiring information about you and your cards.
  • Do not leave your card out where it is easily seen, such as a bar or café.
  • When using the AM Bank app, remember to secure your device (eg. mobile phone or tablet computer) in the same way as your card.
Protecting your Card Pin
  • Memorize your PIN and never write it down anywhere.
  • Never disclose your PIN to any other person, including any additional cardholders, family members, bank staff or Police. Remember that bank staff or Police will never ask for this information.
  • Do not choose a PIN that is easily associated with you eg. your birth date or parts of your card number.
  • Do not let anyone else see your PIN when you enter it at an ATM or POS terminal. This is called "Shoulder Surfing" and is the most common form of PIN disclosure.
  • If you become aware of, or suspect your card or your PIN has been lost, stolen or disclosed, you should notify AM
  • Bank Customer Care by calling 1210 immediately.
Security Tips for Online Shopping
  • Look for reputable online stores when using your card to purchase online.
  • Always use a secure browser connection when entering credit card details online. Check that a locked padlock or unbroken key symbol is shown in the bottom right of your browser window or the site has a URL that starts with "https".
  • If you have to use a password to access a service, make sure it isn't easily identifiable and don't disclose it to anyone.
  • If you make an online purchase, print out a copy of the transaction for your records. This will make it easier to check against your credit card statement.
Security Tips for Online/ Mobile Banking
  • Avoid sharing your mobile handsets with others and use your own handset to log on to AM Bank Mobile Application.
  • Set up auto-lock and enable passcode lock to prevent unauthorized access of your handsets.
  • Do not use any jail broken or rooted handset which may have security loopholes to log on to the online banking platform.
  • Always make sure that the address is correctly typed into the browser.
  • Install the latest version of your bank's mobile app.
  • Change your password regularly and take precautions to keep it safe.
  • Choose a passphrase password that is hard to guess or identify as relating to you.
  • Do not use the same password you use for other purposes.
  • Do not disclose your password to anyone.
  • Do not share your personal information with a non-trusted third party.
  • Use antivirus software to remove Spyware from your computer on a regular basis, as these programs record information about your Internet use and transmit it without your permission.
  • Always log off Online Banking session properly when you've finished using it.
  • Beware of websites offering free software or applications - don't download software unless you are sure the site is genuine and the application is not harmful.
  • Look for actual phone numbers or physical addresses for the company on the site if you're unsure whether a website is genuine or reputable.
  • Be careful about using other computers - only access Online Banking on computers you know have up-to-date security software.
  • Protect your home WiFi (wireless) network if you are using one by setting a password and changing it on a regular basis.
  • Do not use unsecured WiFi (wireless) networks either public or private.
  • Use only sites with https in the address (encrypted sites), which convert data into unreadable gibberish before sending it and keep your private information safe online. AM Bank is already encrypted, although you can double-check by looking for a padlock symbol in your web address bar and the letters "https" at the beginning of the web address. 
  • Enable two-factor authentication / OTP. One-time password, also known as one-time pin, is a password that is valid for only one login session or transaction, AM Bank offers an extra layer of security known as two-factor authentication (2FA) to protect account holders. Two-factor authentication requires you to enter an extra verification credential before you can access your account.
  • Create a strong password for your online bank account. It should incorporate lowercase and uppercase letters, numbers, and even symbols where allowed. Don't stop there, though; change the password regularly, and don't use that same password for any other website or app. 
Tips to Reduce Card Frauds
  • Check your credit card account balance on a regular basis. If you suspect there are fraudulent transactions on your account, inform AM Bank Customer Care by calling 1210 immediately.
  • Give your credit card details only when making a purchase and do not provide them for any other reason.
  • Do not give your card number or PIN number over the telephone to 'cold' callers. Only make telephone transactions when you have initiated the call and you are familiar with the company.
  • Never send your credit card number via e-mail.
  • Always keep an eye on your card. Do not let your card out of your sight, and never leave cards unattended in a hotel room, at the beach or in a parked car.
  • Keep your personal information, including mobile phone number, up-to-date so we can contact you if an unusual transaction is detected.
  • To report fraud and any other suspicious activity, call AM Bank Customer Care on 1210 immediately or visit any AM Bank Branch.
Tips for using the ATM
  • Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM.
  • Shield the keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount.
  • Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.
  • Cancel your transaction and leave immediately if you see anyone or anything suspicious.
  • Do not leave your car unlocked or engine running when you get out to use the ATM.
  • Look out for unfamiliar fixtures on ATMs. These fixtures will not appear to be part of the normal ATM, or are attached to the slot where you insert your card. If you notice something suspicious don't use it and immediately inform AM Bank Customer Care by calling 1210.
Tips for Overseas Transactions
  • ATM withdrawals overseas are dispensed in local currency and are debited from your account, based on the exchange rate. A fee may also apply.
  • When you are traveling, make sure you have the local Customer Care number +961 1 734040 so you can immediately report any theft or loss of your card.

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