New Advanced Login Process
Safe & Secure
In order to enhance the security of our Online Banking product, we are announcing some changes to the login process effective February 23, 2013.
Streamlined Login Process
After the upgrade, you will notice the picture & phrase that previously appeared when you logged in have been removed. In addition, you are no longer required to formally register your computer; the new system has technology to recognize if your computer has been used before to access the system. We are implementing a more secure and behind the scenes process to validate your device (PC, laptop, tablet, mobile phone), username and password.
Enhanced Security Settings
We are also adding additional layers of security in the event you log in from a device that has not been used in the past. Instead of the simple challenge questions you used in the past, you will be asked to validate your identity through a one-time security code via a phone call or SMS message. If a phone is not available, you will be asked to answer a series of questions to validate your identity. These enhanced security features help safeguard your information.
If you have additional questions or concerns, please feel free to contact Online Banking support at 1-888-509-9292 or 920-922-9292.